Ordering

Is there a deposit?
Yes. All custom orders require a 25% deposit off your total order. The deposit is non-fundable and goes towards the balance of your order. All pre-designed online orders require full payment upon order.

What payment options to you accept?
We accept Visa, Mastercard, American Express and Discover. Through Square or PayPal.

When will my credit card be charges?
Your credit card will be charged at the time of purchase or when deposit is due.

Are envelopes included?
Yes. Single blank envelopes are included in the price of wedding invitations, RSVP cards, save the dates, and thank you cards. Double envelopes and addressing options are an additional charge.

Can I order more at a later date?

Shipping

How will I know my order has shipped?
You’ll receive a shipping confirmation email once your order is on its way to you!

Will you stamp and mail my invitations for me?
We no longer provide this service.

Assembly

Will my order come assembled?
Wedding invitations and save-the-dates will be shipped flat and require assembly. Liners and wraps also need to be assembled. If you’ve ordered ribbon, it will be shipped on spools and will need to be cut to size. All necessary assembly materials and instructions will be included with your order. Programs and place cards will arrive folded and ready for use at your reception.

Yes, envelope liners require assembly. They come with instructions and professional tape strips to make the process quick and easy. The liners cover the interior of the envelope flap, extending about three-quarters of the way into the envelope. For double envelopes, only the inner envelopes have a liner option.

How do I assemble my invitations?
Assemble your invitation suite in the following order:
• Invitation
• Large enclosure (printed side up)
• Response envelope (printed side up)
• Small enclosure (printed side up)
• Belly band (if included). Adhesive dots will be provided.

For envelope liners:

• Insert the loose liner into the envelope. Note that the liner will not extend to the bottom of the envelope—this is intentional.
• Apply a tape strip approximately one-quarter inch from the gummed edge of the envelope.
• Center the liner carefully before pressing down.

Production

For invitations with multiple layers, ribbons, wax seals, or other embellishments, the process typically takes 10-14 business days from your final approval to complete printing, trimming, and mounting. For simpler styles, the timeline is usually 7-10 business days from final approval to when your order is ready to ship. All invitations are shipped via USPS Priority unless other arrangements are made.

Design

All custom orders design typically takes 2-4 weeks. You will receive your first round of designs by the date stated in your contract.

Can I change the color of an invitation?
Yes, many of our invitations offer the option to change the color of part or all of the design.

Can I use my own wording?
Of course! Most of our invitations can be personalized with your wording at no extra charge. If you have any questions about wording, verses, or formats, don’t hesitate to reach out via email or phone.

I have my own artwork. Will you just print it for me?
Yes. Please reference our Graphic Standards / Printing Setup Guide for more information. Please make sure all text and artwork are final before uploading, as we cannot make any changes to your design. Additionally, we are unable to print copyrighted images, artwork, or other materials.

Photo and Artwork Requirements: For optimal results, photos and artwork must have a resolution of 300 dpi or higher. Accepted file types are PDF and TIFF.

Rush Orders

• If your event is 12 weeks or less away, you will need to place a rush order.
• Rush orders incur an additional charge of 10% of the total order amount, with expedited shipping available upon request.
• Design and text changes for rush orders will be provided within 48 hours.
• Rush shipping is available, with pricing varying based on the size of the order.